Digital FTE
An AI-powered virtual employee that shows up to work every day — handling a defined role's worth of output without a desk, a salary slip, or a day off.
Hiring is slow, expensive, and risky for repetitive back-office roles that don't need human judgment on every task — data entry clerks, junior bookkeepers, first-line support agents, and research assistants. A Digital FTE is an AI-powered virtual worker we configure to own a specific role end-to-end: it follows your SOPs, works inside your existing systems, and delivers a measurable volume of output every day, with a human supervisor reviewing exceptions and results rather than doing the work itself.
Unlike a generic chatbot, a Digital FTE is scoped like a job description: defined responsibilities, defined systems access, and defined output. We build it on the same AI automation and agent tooling we use elsewhere, wire it into ERPNext and your other systems, and hand you a dashboard that shows exactly what it did, so it can be managed the way you'd manage any team member — just without the overhead.
Roles we deploy as a Digital FTE
- Digital bookkeeper — transaction entry, categorization, and reconciliation in ERPNext
- Digital data-entry clerk — invoices, receipts, and forms processed into your systems
- Digital customer support agent — first-line ticket triage, FAQs, and status updates
- Digital sales development rep — lead qualification, follow-ups, and CRM updates
- Digital research assistant — market, vendor, or compliance research summarized on request
- Digital collections assistant — payment reminders, follow-ups, and aging report updates
What a Digital FTE changes
A fraction of the cost of a hire
A Digital FTE typically costs a fraction of the fully loaded cost of a full-time hire for the same defined scope of work, with no onboarding time, leave, or turnover.
Always on
It works nights, weekends, and holidays without overtime, so backlogs from your busiest periods stop piling up.
Consistent output, zero ramp-up
It follows the SOP exactly, every time — no training curve, no inconsistency between good days and bad days.
Scales with a conversation, not a hiring cycle
Need more capacity next quarter? We scale the Digital FTE's throughput; you don't run a hiring process.
How we deploy a Digital FTE
Define the role
We write a scope of work exactly like a job description — responsibilities, systems access, expected output, and escalation rules.
Build & train on your SOPs
We configure the Digital FTE against your actual procedures and historical examples, not a generic template.
Pilot with human oversight
It goes live alongside a human reviewer who checks output and tunes behaviour before oversight is scaled back.
Report & scale
You get a running log of everything it did; we scale capacity or add responsibilities as trust builds.
Frequently asked questions
What exactly is a Digital FTE?
It's an AI-powered virtual worker configured to own a specific, defined role — like a digital bookkeeper or first-line support agent — with access to your systems, following your SOPs, and producing measurable daily output, similar to a real full-time employee.
How is this different from just using ChatGPT?
A Digital FTE is scoped, integrated into your systems (ERPNext, email, helpdesk, CRM), monitored, and accountable for a defined output — not a general-purpose chat window someone has to operate manually.
Does a Digital FTE replace my staff?
It's best used for roles that are hard to hire for, high-turnover, or pure volume work, freeing your existing staff for judgment calls, exceptions, and relationship-based work a Digital FTE shouldn't own.
What happens when it gets something wrong?
Every Digital FTE has defined escalation rules and confidence thresholds — anything outside its scope or below the confidence bar is routed to a human, and we review flagged cases to keep improving accuracy.
Related services
Ready to get started?
Tell us about your business and we'll come back with a scoped, phased plan — no obligation.
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